1 reviews | Active since Apr 2018
Pathetic service
Rain offers the most pathetic service ever.
All I wanted to do was upgrade to a better package but the time it consumes, the difficulty in the process and the agents at customer care, who by the way dont care and all have their own explanation is so frustrating.
A suggestion, if a client wants to stay using your product, allow them the offer to upgrade seamlessly without having to buy a whole other product, just pay the additional fee.
I will NEVER use this product again for the way my situation was handled. i was promised one thing by a manager and when push came to shove, the managed disappeared into thin air. i was then told im being charged in arrears yet i know for a fact I paid upfront to have this service.
I will not even recommend this company to anyone else. I will rather pay more at another service provider, know my internet is always up and running and that i pay for what I use.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please note that I have escalated your ticket to the billing team and one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please note that I have escalated your ticket to the billing team and one of our agents will be in contact with you to assist you.
Regards
Mosa
I then need to be told that for auditing purposes they cant assit me if they credit me, when was that ever a customers problem? that needs to be sorted on the backhand between the person who offered to do this for me and the billing department. it is most definitely not my problem.
If i do not get assisted as i was advised (credit my account and i repay the remaining balance) then rather do not have anyone contact me.
the thing i fail to understand is, how could i possibly pay my account in arrears when i had to make an upfront payment to get the simcard. it just does not make sense.
I then need to be told that for auditing purposes they cant assit me if they credit me, when was that ever a customers problem? that needs to be sorted on the backhand between the person who offered to do this for me and the billing department. it is most definitely not my problem.
If i do not get assisted as i was advised (credit my account and i repay the remaining balance) then rather do not have anyone contact me.
the thing i fail to understand is, how could i possibly pay my account in arrears when i had to make an upfront payment to get the simcard. it just does not make sense.