Pathetic Service

Item: Rain
Rating: 1
Author: Ridhwaan G

Hi, I spoke to your consultant regarding our WiFi unit that needs to be exchanged no network coverage for days. Awaiting eta since 2024 numerous queries logged to no avail. Since April 2024 we have received the 2 sim which was included in package cards we not working never has. Dec 2024 a consultant promised the replacement of the router as well as the 2 sim cards. We use this for work purpose and me and my wife work from home. If not resolved asap I would have to search for other provides asap.

Helpful (0)

Replies (3)

Rain's replyOfficial

16 Mar 2025, 21:13

Hi Ridhwaan,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply16 Mar 2025, 21:13

Official

Hi Ridhwaan,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Ridhwaan G's updateReviewer Update

18 Mar 2025, 12:54

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Ridhwaan G's update18 Mar 2025, 12:54

Reviewer Update

***

Rain's replyOfficial

18 Mar 2025, 13:12

Hi Ridhwaan,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.

Thank you.
rain.

Rain's reply18 Mar 2025, 13:12

Official