AH
Arashaad H
1 reviews | Active since Sept 2016
21 Dec 2022, 15:31
Pathetic service and Zero care for customers
Internet has been off for 2 days now, Support tells me she only started yesterday so doesnt know what to do to help. Also tell me that all management are on leave, refuses to let me speak to someone who may be able to help. Absolutely pathetic. So someone tries to call me back from Rain by letting the phone ring once then dropping the call, then sends me an email saying they tried getting hold of me. Disgusting service and attitude with ZERO care for the actual paying customer especially on the Unlimited home 5G premium. Of which nothing is "Premium" other than what I pay.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
21 Dec 2022, 15:44Hi Arashaad.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply21 Dec 2022, 15:44
Official
Hi Arashaad.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AH
Arashaad H's updateReviewer Update
21 Dec 2022, 17:48Is your technology that antiquated that it cannot switch towers and just remains locked onto a tower that is useless?????
I have already done the optimizing and switching towers multiple times over the last 2 days and still NOTHING.
Its amazing how suddenly a response be it a standard templated one be received when someone complains on Hellopeter, But why not resolve the customers issue when I call you constantly over a 2 day period.
To be clear YOU STILL HAVE NOT SOLVED THE ISSUE!!!!!!!
I have also sent through multiple requests that I want to cancel this ******* and still nobody has contacted me in that regard either.
Rain is literally behaving and treating their customers in the same manner that a ******* would.
I have already done the optimizing and switching towers multiple times over the last 2 days and still NOTHING.
Its amazing how suddenly a response be it a standard templated one be received when someone complains on Hellopeter, But why not resolve the customers issue when I call you constantly over a 2 day period.
To be clear YOU STILL HAVE NOT SOLVED THE ISSUE!!!!!!!
I have also sent through multiple requests that I want to cancel this ******* and still nobody has contacted me in that regard either.
Rain is literally behaving and treating their customers in the same manner that a ******* would.
AH
Arashaad H's update21 Dec 2022, 17:48
Reviewer Update
Is your technology that antiquated that it cannot switch towers and just remains locked onto a tower that is useless?????
I have already done the optimizing and switching towers multiple times over the last 2 days and still NOTHING.
Its amazing how suddenly a response be it a standard templated one be received when someone complains on Hellopeter, But why not resolve the customers issue when I call you constantly over a 2 day period.
To be clear YOU STILL HAVE NOT SOLVED THE ISSUE!!!!!!!
I have also sent through multiple requests that I want to cancel this ******* and still nobody has contacted me in that regard either.
Rain is literally behaving and treating their customers in the same manner that a ******* would.
I have already done the optimizing and switching towers multiple times over the last 2 days and still NOTHING.
Its amazing how suddenly a response be it a standard templated one be received when someone complains on Hellopeter, But why not resolve the customers issue when I call you constantly over a 2 day period.
To be clear YOU STILL HAVE NOT SOLVED THE ISSUE!!!!!!!
I have also sent through multiple requests that I want to cancel this ******* and still nobody has contacted me in that regard either.
Rain is literally behaving and treating their customers in the same manner that a ******* would.
AH
Arashaad H's updateReviewer Update
21 Dec 2022, 18:10I want this ******* canceled immediately.
This is the fourth or fifth time im having this issues with Rain and the same attitude and lack of care or effort to resolve the issues
This is the fourth or fifth time im having this issues with Rain and the same attitude and lack of care or effort to resolve the issues
AH
Arashaad H's update21 Dec 2022, 18:10
Reviewer Update
I want this ******* canceled immediately.
This is the fourth or fifth time im having this issues with Rain and the same attitude and lack of care or effort to resolve the issues
This is the fourth or fifth time im having this issues with Rain and the same attitude and lack of care or effort to resolve the issues
AH
Arashaad H's updateReviewer Update
22 Dec 2022, 08:55This is the response which shows just how little effort actually goes into customer retention at Rain.
"Please note that the service has been canceled immediately and the collection of the router has been logged.
We have credited your rain account for the days you had no connection and your December invoice will be a pro-rated invoice "
NO management has contacted me, I just get a call wanting the router back. I'm happy for you to collect it, But what is the point of crediting my Rain account when I want nothing more to do with the most pathetic service provider in the country?
Like the call to collect the router, GET MANAGEMENT TO CALL ME!!!!!!!!
"Please note that the service has been canceled immediately and the collection of the router has been logged.
We have credited your rain account for the days you had no connection and your December invoice will be a pro-rated invoice "
NO management has contacted me, I just get a call wanting the router back. I'm happy for you to collect it, But what is the point of crediting my Rain account when I want nothing more to do with the most pathetic service provider in the country?
Like the call to collect the router, GET MANAGEMENT TO CALL ME!!!!!!!!
AH
Arashaad H's update22 Dec 2022, 08:55
Reviewer Update
This is the response which shows just how little effort actually goes into customer retention at Rain.
"Please note that the service has been canceled immediately and the collection of the router has been logged.
We have credited your rain account for the days you had no connection and your December invoice will be a pro-rated invoice "
NO management has contacted me, I just get a call wanting the router back. I'm happy for you to collect it, But what is the point of crediting my Rain account when I want nothing more to do with the most pathetic service provider in the country?
Like the call to collect the router, GET MANAGEMENT TO CALL ME!!!!!!!!
"Please note that the service has been canceled immediately and the collection of the router has been logged.
We have credited your rain account for the days you had no connection and your December invoice will be a pro-rated invoice "
NO management has contacted me, I just get a call wanting the router back. I'm happy for you to collect it, But what is the point of crediting my Rain account when I want nothing more to do with the most pathetic service provider in the country?
Like the call to collect the router, GET MANAGEMENT TO CALL ME!!!!!!!!
AH
Arashaad H's updateReviewer Update
25 Jan 2023, 11:44The atrocious service continues. The service was cancelled with immediate effect which I'm happy with.
The most annoying part is that even though its "Cancelled" money was deducted from my account in December which I was fine with. But today you're debiting my account again.
The amount you're trying to deduct does not have an invoice linked to it on the My rain portal, nor does the amount even make any sense.
What is the R 708.97 for? my account is cancelled, you collected your router, but somehow feel that my money is yours to do with as you please????
Absolutely disgusting!!!!!
I want my refund IMMEDIATELY and please delete my card details from your system.
The most annoying part is that even though its "Cancelled" money was deducted from my account in December which I was fine with. But today you're debiting my account again.
The amount you're trying to deduct does not have an invoice linked to it on the My rain portal, nor does the amount even make any sense.
What is the R 708.97 for? my account is cancelled, you collected your router, but somehow feel that my money is yours to do with as you please????
Absolutely disgusting!!!!!
I want my refund IMMEDIATELY and please delete my card details from your system.
AH
Arashaad H's update25 Jan 2023, 11:44
Reviewer Update
The atrocious service continues. The service was cancelled with immediate effect which I'm happy with.
The most annoying part is that even though its "Cancelled" money was deducted from my account in December which I was fine with. But today you're debiting my account again.
The amount you're trying to deduct does not have an invoice linked to it on the My rain portal, nor does the amount even make any sense.
What is the R 708.97 for? my account is cancelled, you collected your router, but somehow feel that my money is yours to do with as you please????
Absolutely disgusting!!!!!
I want my refund IMMEDIATELY and please delete my card details from your system.
The most annoying part is that even though its "Cancelled" money was deducted from my account in December which I was fine with. But today you're debiting my account again.
The amount you're trying to deduct does not have an invoice linked to it on the My rain portal, nor does the amount even make any sense.
What is the R 708.97 for? my account is cancelled, you collected your router, but somehow feel that my money is yours to do with as you please????
Absolutely disgusting!!!!!
I want my refund IMMEDIATELY and please delete my card details from your system.