MS
Monique S
1 reviews | Active since Aug 2016
09 Sept 2023, 16:25
Pathetic service and Rain does not give credits to their clients. STAY AWAY
Account ***8 again and again and again...
So since 13:00 today, our internet dips and dips and dips...Most likely the tower AGAIN in our area. This is after we have been informed that the tower has been fixed on 2 separate occasions.
I have been reviewing Rain since July and guess what....I have not received one credit on my account. I was billed in full since then.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
09 Sept 2023, 16:46Hi Monique Scrooby.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply09 Sept 2023, 16:46
Official
Hi Monique Scrooby.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MS
Monique S's updateReviewer Update
09 Sept 2023, 17:38Surely it is the same problem as always and should not take more than 4 hours to repair.
MS
Monique S's update09 Sept 2023, 17:38
Reviewer Update
Surely it is the same problem as always and should not take more than 4 hours to repair.
MS
Monique S's updateReviewer Update
09 Sept 2023, 18:13We have had no internet from 17:50. I am writing this comment on my own data. I understand that your technicians are doing what they can but I am royally ticked off for not being credited for the times we do not have internet.
MS
Monique S's update09 Sept 2023, 18:13
Reviewer Update
We have had no internet from 17:50. I am writing this comment on my own data. I understand that your technicians are doing what they can but I am royally ticked off for not being credited for the times we do not have internet.
MS
Monique S's updateReviewer Update
10 Sept 2023, 13:15Here we go again...since 12:40 until now, we might of had 10 minutes of internet. This is honestly becoming a huge problem and a pain in the beep. I am so frustrated and irritated. We cannot stream or play anything because of the beeping useless internet. It has been 24 hours since Rain said their technicians are working on it
MS
Monique S's update10 Sept 2023, 13:15
Reviewer Update
Here we go again...since 12:40 until now, we might of had 10 minutes of internet. This is honestly becoming a huge problem and a pain in the beep. I am so frustrated and irritated. We cannot stream or play anything because of the beeping useless internet. It has been 24 hours since Rain said their technicians are working on it
MS
Monique S's updateReviewer Update
10 Sept 2023, 15:41Almost 3 hours later and no resolution. We have constantly been switched between towers. Randburg, Pretoria, Durban and Bloemfontein. This is unacceptable. If your payment deducts in full this month, I will escalate this further
MS
Monique S's update10 Sept 2023, 15:41
Reviewer Update
Almost 3 hours later and no resolution. We have constantly been switched between towers. Randburg, Pretoria, Durban and Bloemfontein. This is unacceptable. If your payment deducts in full this month, I will escalate this further
MS
Monique S's updateReviewer Update
10 Sept 2023, 20:27Ok Rain....it has been 31 and a half hours since my initial complaint yesterday. It has been 10 hours since your senior technicians took over. The problem has not been resolved. When can we, as your clients, expect an accurat estimated repair time as this is absolutely ridiculous
MS
Monique S's update10 Sept 2023, 20:27
Reviewer Update
Ok Rain....it has been 31 and a half hours since my initial complaint yesterday. It has been 10 hours since your senior technicians took over. The problem has not been resolved. When can we, as your clients, expect an accurat estimated repair time as this is absolutely ridiculous