Pathetic service and network connectivity

I have been having endless connectivity connections since end of June 2023. I have been making calls to the Rain customer care and have been told to do the same stupid things like restart the router etc.... Further to be told that the tower is down or they are upgrading.... I am paying for a service that I don't even get. I keep being told that the matter will be escalated and someone from the network department will contact me.

We are now in the middle of August 2023 and still battling with connectivity.

I was told by a consultant that I will be reimbursed for the days that I had no connectivity and I did not even receive that reimbur*****t.

This is starting to get frustrating and annoying.

NOBODY gets back to you with any solution but they are extremely quick to debit my account for a service that they are not even providing.