Pathetic service and even poorer support!!!!

Apalling customer service. Response from Keith C is half answered and he blatantly ignores the questions asked - typical of shirking responsbility as a service provider in my opinion . Rain's download speed is extremely low and upload speed is fine, this indicates to me that we are either being throttled or it is bandwidth congestion (overselling of resources). I followed his "generic" instructions and true to form performance increased for a day before reverting to its usual poor performance averagin the lower en of .5 - 2 Mbps on a 10Mbps connection. Nothing was moved or changed on my side to cause a drop in connectivity.. When questioned this is the response.... "Based on your location been in the coastal region and the fact that you are on the border line of the ocean fluctuating speeds are not within our control. An app will not be able to permanently latch you onto a site for devices are manufactured with built in antennas and routers specifically latch and DE-latch themselves. Please ensure that your device is positioned towards the west direction for the .... sites are better serving sites in your area and this is the only way to latch them onto the site. The 4G packages give you up to 10 Mbps for there are numerous factors of which we are not able to guarantee set speeds.

I am not asking for the full speed but less than 2Mbps for full payment every month is ****************. It works when they assist but conveniently drops when the support ticket is closed????? Seems very suspicious from a customers point of view... obviously not that they care what you think seeing as they cannot even respond to questions in your email. With this level of service I would caution anyone considering signing with them to think twice.