Pathetic Service after I have paid R695 for unlimited internet.

Dear Rain Support Team,

I am writing to formally lodge a complaint regarding my internet service. I paid R695 on October 1st for unlimited internet, but my service has only worked for 2 days. Since Friday, I have had no internet access, despite multiple calls and promises that the issue is being "escalated".

My ticket number is #***0. This ongoing outage is affecting my family's income and my children's education.

I demand:

Immediate restoration of my service.

Compensation for the days without service.

An explanation for the delay and poor communication.

If this issue is not resolved within 24 hours, I will be forced to report this to ICASA and share my experience on public consumer platforms.