Pathetic Service!!!

I made a payment on November 11th just before my debit date, through the rain website that I reveived from the rain website (chat bot) because I knew I wouldn't have funds in my account for the sebit to go through. It's the 28th of December and my payment is not allocated, no response from an email I sent on December 10th, with all the details of the payment including a proof of payment that I had to hassle for with my bank since it was a payment made online. This is all after realizing that my balance has not changed. My services are now disconnected with a new bill issued that I can't pay until my other payment is allocated. I'm so angry because I made means to ensure that my services are not being disconnected however it ended up happening. Please note that I also tried contacting them with no luck, the phone rings with no answer (Agents are still busy). I have reference numbers to provide as proof that I reached out and that's it. A lot of people have been warning me about taking services with rain however I did not listen. I am going to cancel my services because I never get help on time (even when I had network issues for three days, could not find support and was never compensated for that). Even the automated system is designed to lie. I reveived an email stating that they tried to contact me however I did receive any call from rain during this time mxm

See email below. I'll add the reference numbers as well "We have received your request, and we'll have the correct department to assist you.

Regards,

rain Support

Reference Number: ***4" #***0 #***4

Rain is pathetic!!!