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Bongani M

1 reviews | Active since Feb 2019

14 Jun 2021, 13:29

PATHETIC SERVICE

PATHETIC SERVICE FROM RAIN, I ordered their sim on the 08TH JUNE 2021, after activating the sim the RAM courier guy comes back to tell me that he gave the the wrong sim, I easily return the sim only to be given a sim that is NOT WORKING, I have been calling their support service since the 12th June 2021 to be promised that a new sim will be delivered, today the sim is delivered but nobody can help me to activate the sim when the first 1 was activated instantly, again I keep calling only to be told that the matter will be escalated to their network department, useless network, useless support call centre, because you call in several times only to be given ticket numbers that will not help you, SUCH A PATHETIC SERVICE PROVIDER

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Replies (3)
BM
Bongani M's update14 Jun 2021, 16:02
Reviewer Update
How soon can this be resolved, because I have been calling and calling and calling yet there is no assistance, yet I have already paid for your services.
BM
Bongani M's update14 Jun 2021, 21:12
Reviewer Update
Hi,can that be done ASAP,because I have been sent from pillar to post,since last week already,This is really pathetic because you are probably the 10th or more person to escalate the matter to you billing department,by 10 tomorrow it will be exactly 24 hours since I received another sim that is not working since the second sim that I received that was not working either
BM
Bongani M's update15 Jun 2021, 13:16
Reviewer Update
Hi, Yes I got an SMS, saying the sim is active but now there is another issue, I have inserted the sim on my DLINK 956M router and its not working, I have also put it in my hisense mobile but thee is no internet nothing, I have tried to change my network settings but still I ma not getting any Joy, called your support service, they took my details and Im still waiting for their call back.