JA
John A
1 reviews | Active since Apr 2021
10 Oct 2022, 08:28
Pathetic Service
Rain delivered a 5G Router. The unit worked for two hours and then lost. I was factory reset with the guidance of your help desk but no luck. I took the unit to two 5G Locations and still no network. I can downgrade at an upfront cost. Unbelievable.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
10 Oct 2022, 08:44Hi John.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply10 Oct 2022, 08:44
Official
Hi John.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
JA
John A's updateReviewer Update
10 Oct 2022, 09:00Good Morning, I am using it in Driebergen Street, Charleston Hill, Paarl, where I had full 5G signal for two hours. I have taken it to two other 5G locations in Paarl Central and still no network. The Web User Interface shows Rain, limited services.. No Bars on the Signal Strength.
JA
John A's update10 Oct 2022, 09:00
Reviewer Update
Good Morning, I am using it in Driebergen Street, Charleston Hill, Paarl, where I had full 5G signal for two hours. I have taken it to two other 5G locations in Paarl Central and still no network. The Web User Interface shows Rain, limited services.. No Bars on the Signal Strength.
JA
John A's updateReviewer Update
10 Oct 2022, 10:18Good day,
Now all of a sudden I have full strength signal. Have you reset the SIM?
Now all of a sudden I have full strength signal. Have you reset the SIM?
JA
John A's update10 Oct 2022, 10:18
Reviewer Update
Good day,
Now all of a sudden I have full strength signal. Have you reset the SIM?
Now all of a sudden I have full strength signal. Have you reset the SIM?
JA
John A's updateReviewer Update
10 Oct 2022, 10:36My address is no 3 Driebergen street, Charleston Hill, Paarl
JA
John A's update10 Oct 2022, 10:36
Reviewer Update
My address is no 3 Driebergen street, Charleston Hill, Paarl
JA
John A's updateReviewer Update
10 Oct 2022, 11:20Good day, I have a ZTE router. I have set the 5G toggle off on the landing page as explained above. I then set the connection mode to manual en the Network Selection to 5G SA. After the above change, I have no internet, however, signal strength is 5 Bars and all lights on Router are white.
JA
John A's update10 Oct 2022, 11:20
Reviewer Update
Good day, I have a ZTE router. I have set the 5G toggle off on the landing page as explained above. I then set the connection mode to manual en the Network Selection to 5G SA. After the above change, I have no internet, however, signal strength is 5 Bars and all lights on Router are white.
JA
John A's updateReviewer Update
10 Oct 2022, 11:20image.png 171.4 KB
JA
John A's update10 Oct 2022, 11:20
Reviewer Update
image.png 171.4 KB
JA
John A's updateReviewer Update
10 Oct 2022, 11:20image.png 170.78 KB
JA
John A's update10 Oct 2022, 11:20
Reviewer Update
image.png 170.78 KB
JA
John A's updateReviewer Update
10 Oct 2022, 11:36I have made the changes, the router landing page shows 5G Rain 5x Bars on the indicator - signal strength is -96dBm . All lights on router is on and shining white, but a x through the internet. (No internet)
JA
John A's update10 Oct 2022, 11:36
Reviewer Update
I have made the changes, the router landing page shows 5G Rain 5x Bars on the indicator - signal strength is -96dBm . All lights on router is on and shining white, but a x through the internet. (No internet)
JA
John A's updateReviewer Update
10 Oct 2022, 11:37you can email me directly to my email address on my profile
JA
John A's update10 Oct 2022, 11:37
Reviewer Update
you can email me directly to my email address on my profile
JA
John A's updateReviewer Update
10 Oct 2022, 11:43I Have connectivity now as from 11:42. Let me monitor it and let you know.
Regards,
John
Regards,
John
JA
John A's update10 Oct 2022, 11:43
Reviewer Update
I Have connectivity now as from 11:42. Let me monitor it and let you know.
Regards,
John
Regards,
John
JA
John A's updateReviewer Update
10 Oct 2022, 12:42Thank you for your help today. Can I change the IP and the DHCP range and Can I reserve an IP/MAC address on this device?
JA
John A's update10 Oct 2022, 12:42
Reviewer Update
Thank you for your help today. Can I change the IP and the DHCP range and Can I reserve an IP/MAC address on this device?