Pathetic service

I have been experiencing network issues since Friday 22 November 2024. Or should I say have no internet. I contacted rain on Saturday 23 November 2024 to bring this to their attention. With every call I've made since then I've been told that the matter has been escalated and to date I have not received any feedback nor has my issue been resolved, I have called every day since Saturday and have received no joy. I spoke with Yasien a supervisor or manager yesterday 26 November 2024 and he told me that he will escalate the matter to another manager and his escalation is different and that I will be assisted ASAP. It is now Wednesday 27 November 2024 and I'm calling rain again to follow up on my query to no avail.