Pathetic service. *******!!!

I am absolutely DISGUSTED with the pathetic service I’ve received from RAIN. I changed my billing date from the 15th to the 1st of each month on the 17th of MARCH. Since then, I’ve been billed the FULL R535 every month without any adjustment, including a charge on the 2nd of April — just two weeks after I paid in March! Where is the pro-rata? Why am I paying double?

I’ve spoken to multiple clueless agents and left messages on RainGo with references: #***4, #***8, #***0, #***0, #***7, #***5 — and guess what? NOT ONE of them got back to me. Your system sends automated lies that an agent will respond. LIES. Every. Single. Time.

When I try to call, I either get CUT OFF or get transferred to agents who clearly have no idea what they’re doing. And when I ask to speak to a manager — a reasonable request — they REFUSE. Absolutely unacceptable.

Today I spoke to Anna (***), and she had the audacity to tell me I’m not eligible for a refund. Excuse me? I’ve changed my billing date in the past and received a pro-rata adjustment. Why is it suddenly different now? Clearly, no one at RAIN knows how their own billing works. It’s beyond frustrating — it’s INFURIATING.

I am DONE with this incompetence. RAIN is about to lose a loyal customer of over 6 years because your customer service is the WORST I have ever experienced. Get your act together!