Pathetic service

I’ve been a client with rain since 2020-04-26 using my Passport number instead of my South African ID number because they allowed a different person to use my ID number to open a rain account and they went ahead to Rica when they delivered whatever SIM card or device. I’ve been trying to resolve this for the past 3 years and I’ve been sent from pillar to post and spoken to almost everyone in their support department but they always say they will escalate. Their most recent response was as follows Hi “Lindokuhle,

Kindly note that the ID number you provided is linked to Martin Wamba

Cheers

rain South Africa

Reference Number: ***7”

Their services are so pathetic I’m really tired.