Pathetic Service!

I've lost my internet connection since 16 November 2020. I called at least 5 times, being told that the matter was being escalated however, I never received any correspondence to advise me of such.

Today 17 November 2020, 23 hours later, I'm told this issue will take 24 to 48 hours to be resolved regardless of the fact that I'm still not told what the issue is.

The call center is pathetic, having to hold for the operator for a long time then no convincing reason for my connection issue is given.

I have to now log onto the net other means, which cost money, and these Rain consultants are not even bothered.

I sent a complaint to Rain, still haven't received acknowledgement of receipt of email.

Seems now I'm going 48 hours without internet, 48 hours of which I'm still going to be billed for.