Pathetic Service

We upgraded to Rain one on the 19th of March and paid a pro rata amount of R172. Delivery were scheduled for the 27th of March which we received it. We then called rain customer service and the not so friendly customer service agent told us that the new simcard will be activated in 2-24hrs. Yesterday the 1st of April after spending over R200 on airtime trying to speak to someone to find out why our 5G wifi is not activated; we were told that the activation department does not work on public holidays. Today is the 2nd and when i called now again they told me they will escalate this matter. This is the most pathetic service the fact that no one can give me am answer as to why the services is not activated.