JM
Joash M
1 reviews | Active since Sept 2015
21 Oct 2020, 20:42
Pathetic service
Struggling with poor download speeds for months now and no one cares to help. No feedback from the support centre. This is very poor customer service and bad after sales.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
24 Oct 2020, 11:14Hi Joash
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply24 Oct 2020, 11:14
Official
Hi Joash
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
JM
Joash M's updateReviewer Update
25 Oct 2020, 11:47Dear Yeoline,
I hope you are well. Please allow to tell you what will happen once your consultant calls me or makes contact with me;
1. They going to ask me what device I am using?
2. Did you optimise your signal?
3. Change the frequency on your device?
At this point I will tell them that the device was purchased from Rain Sa and it does not allow me to change frequencies. They will then not respond to me and the whole process of logging my complaint starts again. This has happened 3 times already. It's like a movie I know how this will play out. You just wasting my time and effort. There is another ISP busy installing Fibre in my area and very soon if you don't fix this problem of mines, I will cancel and move on. I will also tell all my family members to do the same. You guys used to be the best by far and now I have 2 words that describe how I feel about you, " very disappointed"
I hope you are well. Please allow to tell you what will happen once your consultant calls me or makes contact with me;
1. They going to ask me what device I am using?
2. Did you optimise your signal?
3. Change the frequency on your device?
At this point I will tell them that the device was purchased from Rain Sa and it does not allow me to change frequencies. They will then not respond to me and the whole process of logging my complaint starts again. This has happened 3 times already. It's like a movie I know how this will play out. You just wasting my time and effort. There is another ISP busy installing Fibre in my area and very soon if you don't fix this problem of mines, I will cancel and move on. I will also tell all my family members to do the same. You guys used to be the best by far and now I have 2 words that describe how I feel about you, " very disappointed"
JM
Joash M's update25 Oct 2020, 11:47
Reviewer Update
Dear Yeoline,
I hope you are well. Please allow to tell you what will happen once your consultant calls me or makes contact with me;
1. They going to ask me what device I am using?
2. Did you optimise your signal?
3. Change the frequency on your device?
At this point I will tell them that the device was purchased from Rain Sa and it does not allow me to change frequencies. They will then not respond to me and the whole process of logging my complaint starts again. This has happened 3 times already. It's like a movie I know how this will play out. You just wasting my time and effort. There is another ISP busy installing Fibre in my area and very soon if you don't fix this problem of mines, I will cancel and move on. I will also tell all my family members to do the same. You guys used to be the best by far and now I have 2 words that describe how I feel about you, " very disappointed"
I hope you are well. Please allow to tell you what will happen once your consultant calls me or makes contact with me;
1. They going to ask me what device I am using?
2. Did you optimise your signal?
3. Change the frequency on your device?
At this point I will tell them that the device was purchased from Rain Sa and it does not allow me to change frequencies. They will then not respond to me and the whole process of logging my complaint starts again. This has happened 3 times already. It's like a movie I know how this will play out. You just wasting my time and effort. There is another ISP busy installing Fibre in my area and very soon if you don't fix this problem of mines, I will cancel and move on. I will also tell all my family members to do the same. You guys used to be the best by far and now I have 2 words that describe how I feel about you, " very disappointed"