Pathetic service

Customer Welhemina Modiga reports a billing error on their Unlimited 4G for any device plan. The account shows zero data and zero mobile calls despite being paid and active. The customer states they never purchased or changed to a loop device, yet the account shows a loop device activated in December 2019. The customer is already following up on a ticket and was told the billing error would be corrected within 24 hours, but it has not been resolved yet. Request urgent escalation and priority review to correct the billing error and update data and call balances accordingly.
Reference Number: ***6

This is what I need help with and keeps being escalated without a resolution

RAIN and empty promises. The billing error hasn’t been resolved as indicated. It seems like the only way to be taken seriously by RAIN is to review their services in this platform and go public. Thank you hellopeter for this platform, at least RAIN contacted me to give me another empty promise “escalation”. DAY 3 of no resolution 😞

Can someone at RAIN, who knows what to do solve my billing problem. I called the call center this morning and was assisted by Julz, he tried to help but was unfortunately he’s clueless on what to do. Is a billing error that RAIN created so difficult to rectify? It’s very frustrating when each consultant tries to troubleshoot and then gives the automated response “I’ll escalate it”. It seems like the call center in India is not clued up with the S.A call center agents. I just want connection for the reminder of the month that I paid for ,before changing service providers.

It’s been 5 days and this problem hasn’t been solve

Hello Welhemina, I'm Leila from billing. I see your Unlimited 4G plan named "wel" is active and your account is in good standing with no outstanding balance.

However, your 4G SIM currently shows no data balance available, which is why you cannot access the internet.

Since your account is paid up and the plan is active, this looks like a system issue with your data allocation. I will escalate this to our billing team to investigate and resolve the data balance problem for you.

Please allow me a moment to create the support ticket for this.

Day 8 of Arian the robot’s lies. It’s not resolved

Hi Wel,

Please turn flight mode on for 1 min then off and test the connection. If it still not working, please let us know and we will process a SIM swap.

Regards,
rain.

I’ve cancelled the contract on the 23rd Jan.