Pathetic service

My WiFi has no been working properly for the past few days. I have changed the position on my router and rebooted it on numerous occasions with no joy. I have even re-entered my address to try and get a closer signal tower to pick up. But, like so many other people, I have had no joy. I don't understand how a company can make a claim ad not fulfil it. Some of us work from home and majority of the time we need to be online with a decent data speed. Thanks to rain's pathetic service I have to constantly buy data on my device to access the Internet, even though I am paying for unlimited data, R479 for nothing? Rain you need to fix your problems like yesterday! If this problem is not sorted out before the beginning of next week I will cancel my contract and reverse any payment that is claimed as I can not use the service that I am paying for!