1 reviews | Active since Jan 2015
Pathetic service
I had 7 continuous days of barely any internet with Rain. Router constantly restarting itself, no WiFi, and 99% of the time, no internet at all For a family that streams all of their TV, it was a very quiet weekend of barely any TV for myself and my family. Especially with having twins of 2 years old. Since Friday the 13th August, I have sent 3 messages to Rains support, and yet to hear a single word back from them. Pretty much like they couldn't give a **** about their customers at all. It's perfect for them to take your money every month, yet the support and after sales service is nothing short of that of a wounded, deformed sewer rat. In a country where we once had such brilliant service, I must now say that this is yet another business that operates nothing short of how the government does. This is not my first encounter with Rain where there is pathetic service. Let me rather rephrase, **** poor service!!! Anyone wanting to look for internet providers, steer clear of this crowd. If you do decide to go with Rain, know that you will be dealing with just another wing of SARS. Quick to take your money, yet couldn't care less about their clients that keep their doors open!!!
I mentioned in my message to your support yesterday that I was expecting a call by close of business, and the only response I got, yet again, is that it had been logged, and would receive a response within 24hrs. Funny that the minute I write a review here, I receive a reply within an hour!!!
This type of service is an absolute joke with not only home life being affected, but the inability to do any work unless I use my own mobile data. Don't know what I am paying you guys for when it's a service I cant actually use properly or rely on in any way.
I mentioned in my message to your support yesterday that I was expecting a call by close of business, and the only response I got, yet again, is that it had been logged, and would receive a response within 24hrs. Funny that the minute I write a review here, I receive a reply within an hour!!!
This type of service is an absolute joke with not only home life being affected, but the inability to do any work unless I use my own mobile data. Don't know what I am paying you guys for when it's a service I cant actually use properly or rely on in any way.