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Ana C

1 reviews | Active since Dec 2012

01 Jun 2025, 09:38

Pathetic service

My router has stopped working as from Thursday. Called ad advised on the same day. Money can I please have my refund on the money deducted on the 25 of May there and cancel my subscription . I have been communicating with your agents online with no luck .

0
Replies (6)
Rain
Rain's reply01 Jun 2025, 10:43
Official
Hi Ana C,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience.

We're looking into your query; we will be in touch to further assist.

Regards,
rain.
AC
Ana C's update01 Jun 2025, 11:52
Reviewer Update
I need a refund . I would like to join. Different service provider. I have been a loyal client for almost 5 years payment were done on time . However I had to pay cash for data for the past few days which is very expensive
AC
Ana C's update01 Jun 2025, 12:21
Reviewer Update
What about my subscription fees paid for the month of June call me now
AC
Ana C's update01 Jun 2025, 15:20
Reviewer Update
You could have tried calling back . The person on the other side of the call just hang up . What was the conclusion between the individual. How can you bill for something if my router has been off since Thursday?
AC
Ana C's update02 Jun 2025, 16:29
Reviewer Update
Good day .

I am still awaiting feedback . I was advised yesterday someone will call me regarding my router exchange . It is exam season I cannot be spending money on money on buying data where I am already paying my monthly subscription. Call someone please call to arrange my exchange
AC
Ana C's update03 Jun 2025, 14:34
Reviewer Update
Can someone please let me know how far this dispute is . How long does logistics take to confirm delivery. As I have mentioned prior this is exams season and I cannot buy data daily as this is expensive