Pathetic service

Never in my life have been offered such bad service. Cam the CEO of this company be notified how they are running his company to the ground. I lodged a a complaint last week someone came back to me saying the router will be picked up and refund will be auctioned thereafter that was the last I heard from rain. I made a follow up call a very casual team leader phoned me and said they will get the person handling the complaint to call back I made 2 other calls and no one has come back to me. I'm at my witts end with frustration and I feel I have been unfairly treated. I need the CEO's contact details to lodge the complaint directly with him.