Pathetic Service

I lost my sim on the 16 October and I put in the request on the 18 October for a new sim I got an email stating that dealing with. I waited a week no response called them calls kept getting dropped and kept emails stating they dealing with it. I got a sms from the CDD to drop of my sim card and arranged for today and when the guy showed up he said he was told ro collect my router but I didn't cancel and call rain and was told to go through the whole process again yet it wasn't my fault that the consultant are *********** . It's over a month and I was patient and understanding but this is ridiculous where you get things wrong and collect my router but there was no cancelation.