Hellopeter
Share Your Experience
PJ
Palesa J

1 reviews | Active since Dec 2016

07 Sept 2024, 11:07

Pathetic service

I have lost my job n have called n was on hold for 13min, I have sent a call back from the 4th September. Please downgrade me and change debit order date.

To date no call from them

0
Replies (7)
Rain
Rain's reply07 Sept 2024, 12:02
Official
Hi Palesa,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PJ
Palesa J's update10 Sept 2024, 22:16
Reviewer Update
1st of each month.
PJ
Palesa J's update10 Sept 2024, 22:18
Reviewer Update
Overdue by how much. Why is changing dates an issue when I explained I lost my job. How am I supposed to work around this
PJ
Palesa J's update16 Sept 2024, 10:58
Reviewer Update
image.png 425.58 KB
PJ
Palesa J's update16 Sept 2024, 10:59
Reviewer Update
Can you assist as this was paid on the 25th and lady called to say if this happens I just email
PJ
Palesa J's update16 Sept 2024, 12:13
Reviewer Update
No no no. My phone has never rang, there are no missed calls from rain. From what I understand when I went to rain head office in May at Cape Town designer quarters, my contract is that I pay front prior to service. So my August payment was for September. My initial communication was that I lost my job hence the date change of 6 days. If me changing dates by 6 days is going to give me a headache kindly cancel my subscription 25th of September.

There is absolutely no such a thing.
PJ
Palesa J's update16 Sept 2024, 13:10
Reviewer Update
My service is now suspended can someone from rain call me