PATHETIC SERVICE

I called on the 5/3/2024 advising that the router went off and will not go back on . I was told someone will call me to come and see what the problem is, on the 15th ( 10 days later) I get a call asking why I want to cancel and will i reconsider staying with rain , well no how was I suppose to work for 10 days. I went to another service provider. on the 26th of Mar I was told i will be billed in April only for the data that I used . ( about 14Gb) , turns out that's not the case i will be billed the full amount. I then logged a ticket , obviously no one phoned me ( standard procedure when logging a ticket with rain) so I called support. spoke to a very rude consultant ( Soresh) , who dropped the call. phoned back and spoke to a consultant who I could not hear at all because of the background noise and she put me on hold for 15min then dropped the call ( this too seems to be the norm at rain ) . The problem is not the product here but the service, i was happy with the product , but I would suggest a complete overhaul of your human services and there is just no service there.