PATHETIC SERVICE

I have been trying for 3 days to open a new account with Rain. The 1st time we activated the account we had to do a Virtual Payment, which was done @ 12:23 on 6 June. They do not activate an account without payment. Every time I phone them, they tell me that my account has been canceled. WE HAVE NOT CANCELLED THE ACCOUNT. They eventually spoke to the authorized person and sorted out the problem and said we can go collect our router at Cambridge Crossen in Paulshoff, Johannesburg. My driver is there wanting to pick up the router for the 3rd time and now is told that they cannot assist as it has not been paid.