1 reviews | Active since Feb 2016
Pathetic Service. 31Hrs downtime and counting
Yesterday morning (Friday 5 june 2026) at just before 10am, Rain swapped out my ZTE for The 101 router. It is now Saturday evening (6 June 2026) and my router is still not working. I have called Rain multiple times, escalated my ticket no less than 5 times, and still nothing. The Philippino support agents are great but they can only do so much. I have been promised repeatedly that I will be called back and that my problem will be fixed shortly. It's now 31hrs later and still nothing. Rain either needs to hand over total customer services to the Philippines, or make it easier for customers to contact the relevant departments directly. Currently it's impossible to contact any department other than the support agents in the Philippines. This prolonged downtime has directly affected my income. I've wasted over R300 in airtime calling Rain repeatedly trying to fix this issue. This is APPALLING service... And I will dissuade anyone who asks my advice about Rain if they have alternative options available.
It's currently 11:20am (Sunday 7 June 2026), it's been over 15hrs since Rain contacted me (after seeing my original post above) and advised me it is being i person escalated. But still nothing has been resolved. The gentleman Jordan I spoke to was polite, he asked me to provide some information which I did (for the 5th or 6th time since this problem was raised), but still nothing. As a company, Rain should ashamed of their after sale service, this is appalling, pathetic, and disgusting. This really shows how much they are bottom line driven and NOT service driven.
As for your email response above, that's clearly nonsense. This is not being treated as a priority and is not even being treated. Pathetic, seriously. I am paying for a service I'm not receiving.
It's currently 11:20am (Sunday 7 June 2026), it's been over 15hrs since Rain contacted me (after seeing my original post above) and advised me it is being i person escalated. But still nothing has been resolved. The gentleman Jordan I spoke to was polite, he asked me to provide some information which I did (for the 5th or 6th time since this problem was raised), but still nothing. As a company, Rain should ashamed of their after sale service, this is appalling, pathetic, and disgusting. This really shows how much they are bottom line driven and NOT service driven.
As for your email response above, that's clearly nonsense. This is not being treated as a priority and is not even being treated. Pathetic, seriously. I am paying for a service I'm not receiving.