Pathetic service

So Mosa. Please don't come with your "humble apologies" or "how sorry you are for the bad experience" or whatever. On 30/12/2020 I have reported my first problems with the app and website. So somebody was kind enough to assist me and change my option. On 11/02/2021 I logged another ticket and nobody has been able to assist me since. I wrote my first review on hellopeter on 17/02/2021 were you said somebody will contact me. The following day I had internet, with an option rain decided for, on my behalf, and still waiting for that somebody. The connection last for about a week and from there on nothing. Ticket after ticket with only 24 hour promises. Eventually somebody named Bradley Duane Pillay rep**** to me. First it was my settings, tried my sim in different devices changing settings on them but can't get anyone of the devices to connect. It only allows "emergency calls". Then Bradley Duane Pillay suggested I must do a sim swop as my sim might be faulty. Recieved the sim on Friday at around 12:30 and Rica was done on it. If I go onto the app and check it still shows that the sim is "queued for delivery". I'm trying to get in contact with Bradley Duane Pillay, but seems like he ignores me now. Today I have recieved a mail from Tahleho Motsiri that I must change the APN settings. Which sim should I use now, the faulty one or the 1 that is still queued for delivery.

So Mosa. What is really going on at rain, are rain over the rain season now and in autumn or maybe winter already?

Regards

Gert.