AN
Adhika N

1 reviews | Active since Jul 2022

16 Jul 2022, 10:08

Pathetic service

Good day

I have paid Rain the same way I always do yet they have disconnected my Internet connection saying failure to pay.

I have used my mobile airtime and data calling them several times and sending them the proof of payment as stipulated by them.

I spoke to various call centre agents, a team leader and a manager and still got no joy as my Internet connection is still off.

I run my small business on social media and it is the only source of income and therefore it is imperative I have Internet access. I have explained this to them and they have still not assisted.

Please assist urgently.

Many thanks Adhika Sathi Skin Care ***

0
Replies (5)
Rain
Rain's reply16 Jul 2022, 10:22
Official
Hi Adhika 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain
AN
Adhika N's update16 Jul 2022, 10:28
Reviewer Update
Via the FNB App as directed from the Rain app
AN
Adhika N's update16 Jul 2022, 10:36
Reviewer Update
Will do
AN
Adhika N's update16 Jul 2022, 11:19
Reviewer Update
Thank you for your prompt response
Rain
Rain's reply16 Jul 2022, 11:32
Official
My pleasure