Hellopeter
Share Your Experience
NM
Nonkululeko M

1 reviews | Active since Oct 2020

09 Oct 2020, 06:13

Pathetic service

We have been without internet for over a week now. We have logged over five complaints via the online support. No one bothers to come back to us. We have called four times, and each time we are told to reset the router. The router is not a problem, as three kilometres away, it is able to pick up signal. There is obviously something faulty with the tower we connect to but NO ONE can assist. Pathetic service!!!!!!!

0
Replies (3)
Rain
Rain's reply09 Oct 2020, 09:28
Official
Hi Nonkululeko

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
NM
Nonkululeko M's update09 Oct 2020, 10:00
Reviewer Update
Hi Yeoline

I ama so tired of hearing that response. On Twitter, via Email, etc. I actually don't know what social media platform I can get help from. Whenever you get in touch you tell us to rest router and check APN settings. Rain actually takes customers as fools. I have had to drive and sit at the shopping center because I had important mails I had to tend to.

I am still waiting for one of your agents to contact me as from last week Thursday. What complete *******!!!
NM
Nonkululeko M's update09 Oct 2020, 10:02
Reviewer Update
Hi Yeoline

I am so tired of hearing that response. On Twitter, via Email, etc. I actually don't know what social media platform I can get help from. Whenever you get in touch you tell us to reset router and check APN settings. Rain actually takes customers as fools. I have had to drive and sit at the shopping centre because I had important mails I had to tend to.

I am still waiting for one of your agents to contact me as from last week Thursday. What complete *******!!!