WF
Wade F
1 reviews | Active since Nov 2014
03 May 2025, 11:45
Pathetic service
I have logged a ticket on the useless ai bot, got a ticket with no followup. Called the call center twice.... No help. They promised to call back in 10 minutes. Two hours later, no call. Trued calling again and got told the call center is unavailable. I have lost connectivity and lost money due to my reduced billable hours with my overseas company. Payment is up to date. Prior to this I had to travel to the store 3 times to get the initial upgrade active. This is pathetic!!
Helpful (0)
Replies (4)0
Replies (4)WF
Wade F's updateReviewer Update
03 May 2025, 13:03Why is the call centre unavailable on a day when everyone is complaining. If I could send pics of what the Rain branch in Weltevreden looks like, you would think it's Black Friday. Packed with people and takes 10 minutes to assist each person with only 2 people to assist.
Stop cutting costs a shelling your call center to the Phillipines. This is the worst service I have received. Traveled to the store which is 10km from my house 5 times in the last 2 months because the call center is useless.
I am losing money due the online billable hours I can log with my overseas client.
And please don't respond to this with the copy and paste response you sent to other people.
Stop cutting costs a shelling your call center to the Phillipines. This is the worst service I have received. Traveled to the store which is 10km from my house 5 times in the last 2 months because the call center is useless.
I am losing money due the online billable hours I can log with my overseas client.
And please don't respond to this with the copy and paste response you sent to other people.
WF
Wade F's update03 May 2025, 13:03
Reviewer Update
Why is the call centre unavailable on a day when everyone is complaining. If I could send pics of what the Rain branch in Weltevreden looks like, you would think it's Black Friday. Packed with people and takes 10 minutes to assist each person with only 2 people to assist.
Stop cutting costs a shelling your call center to the Phillipines. This is the worst service I have received. Traveled to the store which is 10km from my house 5 times in the last 2 months because the call center is useless.
I am losing money due the online billable hours I can log with my overseas client.
And please don't respond to this with the copy and paste response you sent to other people.
Stop cutting costs a shelling your call center to the Phillipines. This is the worst service I have received. Traveled to the store which is 10km from my house 5 times in the last 2 months because the call center is useless.
I am losing money due the online billable hours I can log with my overseas client.
And please don't respond to this with the copy and paste response you sent to other people.
Rain's replyOfficial
03 May 2025, 14:52Hey Anonymous A,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 May 2025, 14:52
Official
Hey Anonymous A,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
WF
Wade F's updateReviewer Update
04 May 2025, 20:30Come on now!!!
Both my Wife and I work remotely. The connection has not been restored since Friday. This is literally jeopardizing our jobs and income. I upgraded to a faster speed thinking it would help but what was the point!!!
I doubt reimbur*****t will be given for the downtime.
I visited the branch for the 6th time and was told this is linked to the R1 special which Rain launched!!! I do not care about discounts and marketing tactics.
I was told that this would hopefully be resolved today and that my query was escalated. This was at 9am this morning.
I have been patient and given Rain the benefit of the doubt but nothing has changed. If the IDC funding application is to fund losses then consumers should know.
I am extremely ****ed off now!!!
On a side note, my ticket query from Friday has not been addressed. The promised call back has not been received.
Both my Wife and I work remotely. The connection has not been restored since Friday. This is literally jeopardizing our jobs and income. I upgraded to a faster speed thinking it would help but what was the point!!!
I doubt reimbur*****t will be given for the downtime.
I visited the branch for the 6th time and was told this is linked to the R1 special which Rain launched!!! I do not care about discounts and marketing tactics.
I was told that this would hopefully be resolved today and that my query was escalated. This was at 9am this morning.
I have been patient and given Rain the benefit of the doubt but nothing has changed. If the IDC funding application is to fund losses then consumers should know.
I am extremely ****ed off now!!!
On a side note, my ticket query from Friday has not been addressed. The promised call back has not been received.
WF
Wade F's update04 May 2025, 20:30
Reviewer Update
Come on now!!!
Both my Wife and I work remotely. The connection has not been restored since Friday. This is literally jeopardizing our jobs and income. I upgraded to a faster speed thinking it would help but what was the point!!!
I doubt reimbur*****t will be given for the downtime.
I visited the branch for the 6th time and was told this is linked to the R1 special which Rain launched!!! I do not care about discounts and marketing tactics.
I was told that this would hopefully be resolved today and that my query was escalated. This was at 9am this morning.
I have been patient and given Rain the benefit of the doubt but nothing has changed. If the IDC funding application is to fund losses then consumers should know.
I am extremely ****ed off now!!!
On a side note, my ticket query from Friday has not been addressed. The promised call back has not been received.
Both my Wife and I work remotely. The connection has not been restored since Friday. This is literally jeopardizing our jobs and income. I upgraded to a faster speed thinking it would help but what was the point!!!
I doubt reimbur*****t will be given for the downtime.
I visited the branch for the 6th time and was told this is linked to the R1 special which Rain launched!!! I do not care about discounts and marketing tactics.
I was told that this would hopefully be resolved today and that my query was escalated. This was at 9am this morning.
I have been patient and given Rain the benefit of the doubt but nothing has changed. If the IDC funding application is to fund losses then consumers should know.
I am extremely ****ed off now!!!
On a side note, my ticket query from Friday has not been addressed. The promised call back has not been received.
WF
Wade F's updateReviewer Update
02 Jun 2025, 13:14Once again my debit order (my promise) has been taken, and once again my internet has been lost(their promise). If this is going to happen every month then I may as well cancel. On a very busy Monday i have to cancel meetings with my clients because my internet is gone making me look like a mickey-mouse company.
This is very disappointing. I gave Rain the benefit of the doubt on 3 occasions.
Call centre confirms money has been taken but not received as yet. WHY NOT GIVE THE MONEY TIME TO REFLECT BEFORE SUSPENDING SERVICE!!!
This is very disappointing. I gave Rain the benefit of the doubt on 3 occasions.
Call centre confirms money has been taken but not received as yet. WHY NOT GIVE THE MONEY TIME TO REFLECT BEFORE SUSPENDING SERVICE!!!
WF
Wade F's update02 Jun 2025, 13:14
Reviewer Update
Once again my debit order (my promise) has been taken, and once again my internet has been lost(their promise). If this is going to happen every month then I may as well cancel. On a very busy Monday i have to cancel meetings with my clients because my internet is gone making me look like a mickey-mouse company.
This is very disappointing. I gave Rain the benefit of the doubt on 3 occasions.
Call centre confirms money has been taken but not received as yet. WHY NOT GIVE THE MONEY TIME TO REFLECT BEFORE SUSPENDING SERVICE!!!
This is very disappointing. I gave Rain the benefit of the doubt on 3 occasions.
Call centre confirms money has been taken but not received as yet. WHY NOT GIVE THE MONEY TIME TO REFLECT BEFORE SUSPENDING SERVICE!!!