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BK
Bongeka K

1 reviews | Active since Dec 2018

30 Nov 2023, 22:41

Pathetic service

I have been with this service provider since 2021. My issues just started in July. I can’t work from home anymore, I can’t study nor even get through something as simple as a short YouTube video. The issues were bearable before because they were not longstanding and I was obtaining assistance. The service has been the absolute worst this past month. I constantly have no internet for hours on end. When I call for assistance I am provided with the same solutions which are 1. Restart your router; 2. Reset your router; 3. Take out your SIM card; 4. Move your router to the closest window 5. We will escalate this. These solutions yield no results but are just a waste of my time and resources. The service is absolutely pathetic. I pay to get speeds up to 50mbps but I’m lucky to even get up to 3mbps on a good day. If I could, I would rate this business zero.

0
Replies (4)
Rain
Rain's reply01 Dec 2023, 08:29
Official
Hi Bongeka K

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you.
rain.
BK
Bongeka K's update02 Dec 2023, 08:20
Reviewer Update
Based on your response, should I rather just focus my efforts and time on finding a new internet service provider because I cannot even be reasonably provided with an explanation as to when this will be fixed? It is Saturday and as we speak I have to leave my house so I can get internet to get my studies and work done of which my internet is primarily used for. On top of the exorbitant fees that I am already paying for your subscription, I’m also incurring costs for data and petrol due to your inconvenience. I would really appreciate honesty not promises I’ve heard a million times before. If you cannot provide me with a service that I pay for then please say so and stop wasting anymore of my time and money.
Rain
Rain's reply02 Dec 2023, 13:50
Official
Hi
We have reviewed your connection and can confirm that you are currently experiencing a strong signal with a speed of 50Mbps. However, it is important to note that connecting multiple devices to your router may reduce the Wi-Fi speed
Thank you
Rain
BK
Bongeka K's update03 Dec 2023, 19:34
Reviewer Update
You must think I’m a toddler. It was a strong signal at that point of the day, as we speak the router is showing yellow where it’s supposed to be green and it’s buffering what I’m viewing. My number of devices has not changed from last year. Which one is it? Is it faulty towers or is it multiple devices? Thanks, this the confirmation I needed, I’ll look for a new internet service provider and please do not engage me further. Thanks for your assistance.