PATHETIC SERVICE

MY COMPLAINT HAS BEEN COMING SINCE OCTOBER 2022 - I HAVE LOGGED MORE THAN ONE COMPLAINT AND SINCE NOVEMBER 2023, I HAVE BEEN TOLD TO LODGE A BILLING COMPLAINT VIA THE RAIN APP, WHICH I HAVE DONE DILIGENTLY UP UNTIL THIS WEEK (JANUARY 2024). STILL, I HAVE NOT BEEN REIMBURSED AND NEITHER HAS ANYONE FROM RAIN MADE CONTACT WITH ME REGARDING AN OVERBILLING PROBLEM I HAVE BEEN EXPERIENCING SINCE 2022!!! INSTEAD, THEY ARE QUICK TO SEND ME PAYMENT REMINDERS THAT MY INTERNET WILL BE SUSPENDED SHOULD I NOT PAY! THIS IS PATHETIC! I HAVE TOLD RAIN ON SEVERAL OCCASIONS THAT THEY CAN GO AND LISTEN TO THE VOICE RECORDING OF WHEN I MIGRATED. HOW CAN A COMPANY TAKE 15 MONTHS TO SORT OUT ONE QUERY??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It is 9 February 2024 today and still a query from October 2022 has not been resolved!!!