RN
Reginald N
1 reviews | Active since Nov 2014
07 Nov 2021, 10:25
Pathetic RAIN's customer support
On Friday, a 5G sim + router were delivered following an upgrade from a 4G unlimited package.
All I wanted was a fast, reliable and uninterrupted online access, however I have been without internet (the entire weekend) since the switch. Countless tickets lodged with references issued yet no one to attend to it.
Come month-end they'll be quick to debit my account.
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Replies (1)RN
Reginald N's updateReviewer Update
07 Nov 2021, 12:11I concur with you because that's what is shown on my RAIN profile when I conduct diagnostics.
However, what is important is that... As it stands NOW I can't download a simple 9MB audio sent on WhatsApp (let alone access my Whatsapp) on your network.
I can't access the internet, "connected without internet" is displayed on three of my gadgets.
Streaming DStv Now (which was possible before Friday) is now not possible as I don't have access to the internet.
All the above were not the case when I used Rain's 4G unlimited on Huawei B315 & E5572 routers before an upgrade on Friday.
However, what is important is that... As it stands NOW I can't download a simple 9MB audio sent on WhatsApp (let alone access my Whatsapp) on your network.
I can't access the internet, "connected without internet" is displayed on three of my gadgets.
Streaming DStv Now (which was possible before Friday) is now not possible as I don't have access to the internet.
All the above were not the case when I used Rain's 4G unlimited on Huawei B315 & E5572 routers before an upgrade on Friday.
RN
Reginald N's update07 Nov 2021, 12:11
Reviewer Update
I concur with you because that's what is shown on my RAIN profile when I conduct diagnostics.
However, what is important is that... As it stands NOW I can't download a simple 9MB audio sent on WhatsApp (let alone access my Whatsapp) on your network.
I can't access the internet, "connected without internet" is displayed on three of my gadgets.
Streaming DStv Now (which was possible before Friday) is now not possible as I don't have access to the internet.
All the above were not the case when I used Rain's 4G unlimited on Huawei B315 & E5572 routers before an upgrade on Friday.
However, what is important is that... As it stands NOW I can't download a simple 9MB audio sent on WhatsApp (let alone access my Whatsapp) on your network.
I can't access the internet, "connected without internet" is displayed on three of my gadgets.
Streaming DStv Now (which was possible before Friday) is now not possible as I don't have access to the internet.
All the above were not the case when I used Rain's 4G unlimited on Huawei B315 & E5572 routers before an upgrade on Friday.