RM
Renier M
1 reviews | Active since Jul 2015
08 Sept 2020, 10:53
Pathetic Rain Support
Made an accidental Upgrade t the he 24/7 Home uncapped package on 30/08/2020 mailed support same day got a reply on the 31/08/2020 stating it will be downgraded back to the R250 package i had on the 1/09/2020.
said upgrade has not been performed and im not hearing back from them . the option to downgrade is available now even if you use it the will come back to you been 8 days with no reply.
never had a problem with them up until now you can instantly upgrade but you have to lick ass to get downgraded and still be ignored in the process . this is beyond pathetic service i just want my package downgraded how hard is that and i don't want to wait 30 days to get that done want it now like promised
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
08 Sept 2020, 11:14Hi Renier
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply08 Sept 2020, 11:14
Official
Hi Renier
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
RM
Renier M's updateReviewer Update
09 Sept 2020, 07:34Hi don't expect much from you guys as i said contacted your support a week ago still waiting...
RM
Renier M's update09 Sept 2020, 07:34
Reviewer Update
Hi don't expect much from you guys as i said contacted your support a week ago still waiting...
RM
Renier M's updateReviewer Update
09 Sept 2020, 13:45I am really starting to get annoyed here with lack of any support and service do you thrive on making empty promises or is it your slogan is it so hard for you to actually provide a service? Or ate you going to take a month to eventually even bother to reply and take action???
RM
Renier M's update09 Sept 2020, 13:45
Reviewer Update
I am really starting to get annoyed here with lack of any support and service do you thrive on making empty promises or is it your slogan is it so hard for you to actually provide a service? Or ate you going to take a month to eventually even bother to reply and take action???