PATHETIC RAIN South Africa Service Management and Client Support!!

Rain is doing DECEPTIVE advertising. They lie about their LTE coverage quality and worse their client technical support service is NON-existant. I have logged calls with them many a times. The first instance (#***) they only responded only 2 DAYS after I had logged an issues that my connectivity is down. Thereafter only after 8 days they send me an email saying "..just checking if all is well.." How can all be well if my issue was never attended to?!!!

Again i log another issue a month later (#***), I get an email response and not EVEN a phone call, only after 5 days. They ask me the same inquiry info they always ask me: Address, my device model, how many devices I have connected and of which I still give them again. They also ask me to do a speed test (speed.rain.co.za) There after I get no response TO DATE!!

I am on a 4G Uncapped service my internet access is barely working. I am working from home and I am basically paying for nothing. When I test my service it only works in the early hours of the morning between 03:00 am - 07:00 am, thereafter the service drops dramatically!!

During the day and night my average LTE response is 0,3Mbps (download) and 0,2Mbps (upload). They cannot say that my area has a problem because when I test in the early hours of the morning I get these speeds 8Mbps (download) and 7Mbps (upload). My service used to work fine with average speeds of 5 Mbps. I havent relocated ever since signing up and yet in my very same area, other service providers are getting a LTE response of 80Mbps (download) and 20 Mbps (upload), HOW COME?!! Sometime my upload is 6Mbps and yet my download is only 0,7 Mbps!! WHAT!!?

Honestly this is unfair!! I WANT MY CONNECTIVITY SORTED OUT ASAP!! PLEASE!!