Pathetic Rain service and charged for The 5G whilst the area supports 4G only!!

Good day Rain,

I'm so ****ed off with the pathetic service from you guys, I have been having problem with the rain data service for a couple of months now. I called you guys for help and no one can assist but you guys are to quick to debit me yet your service and signal is terible... I have been having poor connection for a long time now and your technical guys said I shud reboot and put new settings etc but when they eventually checked the problem they confirmed that the 5G data doesn't work in the area, how is this possible because it said it supports 5G which means I was **** to??? from what I seen on your advertising 5G is supported in Gauteng. Basically iv been paying for a 5G router only to find out that the area is 4G enabled only yet I have been having so much signal issues but no one could see the problem until your technician Dennis advised me.!! And he did advise me that we can do a downgrade at no cost due to me having paying for a 5G all this time whilst the area isn't 5G and that I will be credited but to date he hasn't got back to me!!! Why must I pay for your service when you guys failed to provide a service to me and have charged me for a plan that doesn't work!!!!!

I need urgent feedback in this matter!!