Pathetic Rain

No funds, message, email or phone call.
It took me 10 mins to log onto my account to realize you took a debit order and called ur offices its taking u probably a week to do my refund. I want feedback and my refund done today.
Gone through hello Peter and unbelievable how many complained just today. You guys are quick very quick to debit but 7 days to refund taking a person's last money in their account. I am not waiting 7 days for my refund as this was your mistake so rectify it today

Next morning 26 May at 9:26 and still no feedback or funds reversed for the ********l debit order from my account.
Unbelievable service from Rain.
Is it not against popi act to deduct ********l transactions without permission, I would like to know please.
Not leaving this here, You guys are ripp offs and will take a persons last cash without permission.
I did say I wanted myn refund yesterday, the quick way you took my money is the quick way I want my money back.

I do not agree with this. There was a reason why I said debit my account on the 1st and u guys took the debit order on the 25th.
I don't want to be with rain any longer.
Consider me a goner.
Why give the option to change the date and when I do so u still don't follow a client's requests.
I will go the my bank and reverse this as it is ********.
Please share proof where I confirmed this month's payment can go off on the 25th.
That was my last money in my account. I'm sure my family would love to eat a bit of the router daily until payday on the 1st.
U people are lazy man. I'm disgusted and will no longer refer people to u either.
I am seriously ****ed off about this taking my last cash. U people don't care for clients only for ur money.

Please people DO NOT go with rain. They don't give a **** about the client and dates you provide they deduct when they want to and blame it on the client.
They don't respond. Their service is ****... Their accounts department get paid to go there and sleep cause they ain't there to sort out queries. Please stay away.

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• A review of Rain Internet Service Provider

Rina V4 reviews | Active since May 2021

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25 May 2022, 10:17Pathetic RainThese people !!!
Every single month I have a problem with my account.
I have requested a downgrade from R699 - R499 and debit date on the 1st of each month.
Today is the 25th they debited my account on the wrong day and the incorrect amount.
Rain your accounts department needs training or replacement,
As a customer I feel it is now neccesary to look for another supplier.
I am sick of the same issue every single month.
If I log into my account and I check the debit date it clearly states 1st of each month and today being the 25th I would like to know who gave you permission to deduct.
then I must wait 7 days for my refund and the best is it states I need to make payment by 1stn June to avoid termination.
You guys are a ****** joke and ripp offs.
Spoke to Nokwanda(Very Helpfull) who had to take my call as accounts dont take calls and these poor frontline speakers have to deal with these issues, why cant accounts department own up for their lazyness and stupidity.
Fed up, mno longer raining on my side its thunder storms. Your service is pathetic , poor and Im sure there is other providers who would appreciate the business.
If this is not refunded in my account today consider a client gone.
If I could rate a big fat 0 i wouldve, you are not even worth the 1 star rating I was forced to give. angry and disgusted. I want my full refund in my account where you found it without permission today or I will carry on telling my story and people mdo look at ratings these days before subscribing. Make sure this is sorted today and refunded today 25th May 2022.
Rain Internet Service Provider's reply:25 May 2022, 10:33Hi Rina

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.Rina V:25 May 2022, 14:48No funds, message, email or phone call.
It took me 10 mins to log onto my account to realize you took a debit order and called ur offices its taking u probably a week to do my refund. I want feedback and my refund done today.
Gone through hello Peter and unbelievable how many complained just today. You guys are quick very quick to debit but 7 days to refund taking a person's last money in their account. I am not waiting 7 days for my refund as this was your mistake so rectify it todayRina V:26 May 2022, 09:29Next morning 26 May at 9:26 and still no feedback or funds reversed for the ********l debit order from my account.
Unbelievable service from Rain.
Is it not against popi act to deduct ********l transactions without permission, I would like to know please.
Not leaving this here, You guys are ripp offs and will take a persons last cash without permission.
I did say I wanted myn refund yesterday, the quick way you took my money is the quick way I want my money back.Rain Internet Service Provider's reply:26 May 2022, 10:13HI Rina

Please note, that you requested to downgrade your package on 6/5/2022, which would only be effective at the end of the month.

You also changed your payment date from the 25th to the 1st of the month on the same day, which will be effective on your next bill cycle.

The amount debit on the 2022-05-25 was the April invoice and you were still on the 5g Standard plan(R699), as we bill in arrears because the account is post-paid.

Because the date was changed from the 25 to the 1st, your bill on 1/6/2022 will be R699(May invoice 5G Standard).

You will only start paying R499(5G Basic) from the June invoice as the downgrade would have taken effect as of 1 June 2022.

Private ReplyRina V:26 May 2022, 10:56I do not agree with this. There was a reason why I said debit my account on the 1st and u guys took the debit order on the 25th.
I don't want to be with rain any longer.
Consider me a goner.
Why give the option to change the date and when I do so u still don't follow a client's requests.
I will go the my bank and reverse this as it is ********.
Please share proof where I confirmed this month's payment can go off on the 25th.
That was my last money in my account. I'm sure my family would love to eat a bit of the router daily until payday on the 1st.
U people are lazy man. I'm disgusted and will no longer refer people to u either.
I am seriously ****ed off about this taking my last cash. U people don't care for clients only for ur money.

Rina V:26 May 2022, 10:59Please people DO NOT go with rain. They don't give a **** about the client and dates you provide they deduct when they want to and blame it on the client.
They don't respond. Their service is ****... Their accounts department get paid to go there and sleep cause they ain't there to sort out queries. Please stay away. Rain Internet Service Provider's reply:26 May 2022, 11:37HI Rina

The invoice for may has not gone off yet, the payment may've gone off on the 25th of June, but you changed the payment date to the 1st, so the May invoice will go off on the 1 June.

Please note we bill you in arrears, and by default, that would be on the 1st of the month, by changing your date to the 25th you approve that we can collect funds for services utilized on the 25th.

Payments are not made in advance( only the first payment is up front when you sign up), we bill you in arrears for services utilized.

You may also check your invoices by signing into your rain account @ www.rain.co.za

So please confirm this quickly.... Another amount of R699 will go off my account.
You guys are ridiculous. If paid on the 25th how can I pay again on June 1.. Wow now I'm stupidly confused by your response.
Better to move away from ******

I will make ****** sure there is no available funds in my own account that rain controls. No way in hell can u debit me again on the 1st. What is wrong with your company

So u telling me another debit order is going off on the 1st???

I am canceling my card which is inconvenient for me to replace it again because u guys have taken my debit order on the 25th and u taking another one on the 1st. This is ridiculous man... Seriously rain u guys are a bunch of ****** 2 debit orders for one service

Here I am again... the next ****** month... Rain wake up seriously or do u want to loose ur customers... ur service is pathetic.. ur lies is robbing people... my wifi got cut today as per ur previous response my debit date is on the 1st... today is the 27th and my wifi got cut then to top it all in ur previous reply u confirmed my downgrade will be effective 1 June from 699 to 499 guess what ur lazy accounts department now requesting 699.... *** is going on with ur company.... I have never in my life dealt with a bunch a ********s like this. Go back to ur previous responses and confirm y u **** about the payment on the 1st and y u lief about my package being downgraded from this month. If this is not sorted today u will loose a customer because I am tired off phoning complaining and emailing every single damn month about the same thing. It's not raining it's pouring... I want an answer in the next hour or I will go with another subscriber and rather use that money to get installation done and have no issues...
Wake up man u guys are darn pathetic seriously... I have had enough. I pay for ur useless service how stupid of me

Pls don't reply in a pvt msg. Make it public so people can see the lies

Tried to pay my account and said 699 to be paid. Sort it out from ur side and I will pay 499

Consider 24 contracts canceled...