Pathetic rain customer service

Since last week Wednesday 5th of August, my rain speeds dropped from an already slow 6mbs(not remotely near 10mbs as advertised) to 0,3mbps. With zero feedback, zero assistance and no reason. However I'm sure that my monthly debit order Will be debited as advertised for a non existing service that is not being delivered. I have been on the network for a short amount of time and I will not recommend any individual to waste their time. They do not provide what they advertise. 24/7 package is nowhere near 10mbps its 4 Meg adsl at best. Poor poor poor customer service.