Pathetic Rain!

I am having the worst experience with rain ,I have repeatedly reported to you guys that I am having connectivity issues and the last consultant I spoke to advised me that she will refresh my connection and it should be fine within 15 minutes, instead it got worse! It’s been over a week with this issue yet you guys will be debiting my account faster than fixing the problem I have.. I might as well just cancel because clearly I will not get any assistance.