Pathetic Rain

Most pathetic service I experienced in my life! September / October 2023 I logged a request to cancell my Rain subscription, as I got wifi at the house where I moved in to. After logging the cancelation, I didn't hear anything from them. I just made sure that there is no money in my account, as I didn't use the service at all. And didn't need it. November and December people phoned, and the more I tell them I cancelled my subscription. The more they go and bill my account. They can see if the router it active or not. And they will find that it's not active. They phoned even my mother, saying I owe them money. But still nothing comes with the fact that I cancelled my subscription. Eventually in March, someone reached out to me, telling me that I can drop off the router at my nearest Rain store. Don't know where that is. But fine. With all things changed and I had to move, now I want to get myself Rain for home. Coming to a pages, that I can't get because I owe them R4083 and some sents. Trying to contact support for 4 days now, and no one is getting in touch with me. This is the worst service I have experience in my life. I need my Rain account, but I will not pay for time that I didn't use the router. It's not my fault if Rain is so pathetic to give proper customer service. A customer service representative contacted me through Facebook. Telling me I need to clear my account before 19th February. This person is so fast asleep, doesn't even notice that we are in April already. I requested a manager to contact me. I AM STILL WAITING!!