TP
Thabo P
1 reviews | Active since Apr 2022
07 Feb 2025, 08:55
Pathetic Rain
I called rain and canceled one of the routers I have on the 28th December. Today is the 7th of February and the router is still showing under my name. The router was collected by CCD courier company. The router is still showing " router is scheduled to be canceled this month". I'm not sure which month are they referring to. This company is really a joke. I made a follow up, called some support which is running somewhere in Phillipines. The so called agent didn't have slightest clue why the router has not been removed or cancelled. She claimed she will escalate it further. I'm sure the people she escalated to live somewhere in another galaxy, which will rake 2.5 million years to reach.
Again rain, your service always is pathetic. Why is this router still not canceled when I made initial call in the 28th of December 2024?
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
07 Feb 2025, 09:16Hey Thabo P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply07 Feb 2025, 09:16
Official
Hey Thabo P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
TP
Thabo P's updateReviewer Update
07 Feb 2025, 09:29I did not cancel the Rainine router, this is another pathetic lie. Only canceled 1 router. Someone must call me urgently cause this is a pure lie that I canceled Rainone. I only canceled one router not Rainone. What a pathetic lie
TP
Thabo P's update07 Feb 2025, 09:29
Reviewer Update
I did not cancel the Rainine router, this is another pathetic lie. Only canceled 1 router. Someone must call me urgently cause this is a pure lie that I canceled Rainone. I only canceled one router not Rainone. What a pathetic lie
TP
Thabo P's updateReviewer Update
07 Feb 2025, 09:51Why is the 5G Sim still showing active on my profile though I have cancelled it and the router was collected by CCD courtiers??
TP
Thabo P's update07 Feb 2025, 09:51
Reviewer Update
Why is the 5G Sim still showing active on my profile though I have cancelled it and the router was collected by CCD courtiers??
TP
Thabo P's updateReviewer Update
07 Feb 2025, 10:09Will do. If you read your first response, there is a statement that reads as follows:
"plus the rainone service that you have as well was added on top of this resulting in the outstanding balance of R1,164.00 which will be deducted on the 25th, this would be the last payment for the cancelled service and you would only be paying the month payment for the rainone service which we see is also on a scheduled cancellation that will take place on 28/02/2025."
The last part states that raining service is "also" schedules for canvellatio ln the 28/02/2025. I don't remember canceling rainone. That is the part of your response that confuses me.
"plus the rainone service that you have as well was added on top of this resulting in the outstanding balance of R1,164.00 which will be deducted on the 25th, this would be the last payment for the cancelled service and you would only be paying the month payment for the rainone service which we see is also on a scheduled cancellation that will take place on 28/02/2025."
The last part states that raining service is "also" schedules for canvellatio ln the 28/02/2025. I don't remember canceling rainone. That is the part of your response that confuses me.
TP
Thabo P's update07 Feb 2025, 10:09
Reviewer Update
Will do. If you read your first response, there is a statement that reads as follows:
"plus the rainone service that you have as well was added on top of this resulting in the outstanding balance of R1,164.00 which will be deducted on the 25th, this would be the last payment for the cancelled service and you would only be paying the month payment for the rainone service which we see is also on a scheduled cancellation that will take place on 28/02/2025."
The last part states that raining service is "also" schedules for canvellatio ln the 28/02/2025. I don't remember canceling rainone. That is the part of your response that confuses me.
"plus the rainone service that you have as well was added on top of this resulting in the outstanding balance of R1,164.00 which will be deducted on the 25th, this would be the last payment for the cancelled service and you would only be paying the month payment for the rainone service which we see is also on a scheduled cancellation that will take place on 28/02/2025."
The last part states that raining service is "also" schedules for canvellatio ln the 28/02/2025. I don't remember canceling rainone. That is the part of your response that confuses me.
TP
Thabo P's updateReviewer Update
07 Feb 2025, 12:20I have never requested my Rainone to be cancelled. I asked for 5G Sim one to be cancelled. I was very specific. I believe Rain consultant cancelled my rainone router out of frustration.
I want cancellelation on Rainone reversed with immediate effect cause i have never asked for that. We can even go to all recorded calls i have made to rain. I need someone to call me and confirm it has been reversed.
I want cancellelation on Rainone reversed with immediate effect cause i have never asked for that. We can even go to all recorded calls i have made to rain. I need someone to call me and confirm it has been reversed.
TP
Thabo P's update07 Feb 2025, 12:20
Reviewer Update
I have never requested my Rainone to be cancelled. I asked for 5G Sim one to be cancelled. I was very specific. I believe Rain consultant cancelled my rainone router out of frustration.
I want cancellelation on Rainone reversed with immediate effect cause i have never asked for that. We can even go to all recorded calls i have made to rain. I need someone to call me and confirm it has been reversed.
I want cancellelation on Rainone reversed with immediate effect cause i have never asked for that. We can even go to all recorded calls i have made to rain. I need someone to call me and confirm it has been reversed.
TP
Thabo P's updateReviewer Update
07 Feb 2025, 12:39I need to know who did I speak to and requested rainone to be cancelled. I have never called anyone today asking rainone to be cancelled. I need evidence of the request and the agent name. The only person I spoke to was someone from Customer Rentention by the name of Tanya. I have never asked her to cancel the rainone. Please provide proof that I asked for that.
I went to the App, I can see that 5G Sim was cancelled and removed from my profile, which is correct. With regards to rainone I have never asked for it. I tried even on the app to reverse the cancellation under rainone but I got error message. I need to someone to contact me and confirm it has been reversed. I also need proof where I asked rainone to be cancelled.
I went to the App, I can see that 5G Sim was cancelled and removed from my profile, which is correct. With regards to rainone I have never asked for it. I tried even on the app to reverse the cancellation under rainone but I got error message. I need to someone to contact me and confirm it has been reversed. I also need proof where I asked rainone to be cancelled.
TP
Thabo P's update07 Feb 2025, 12:39
Reviewer Update
I need to know who did I speak to and requested rainone to be cancelled. I have never called anyone today asking rainone to be cancelled. I need evidence of the request and the agent name. The only person I spoke to was someone from Customer Rentention by the name of Tanya. I have never asked her to cancel the rainone. Please provide proof that I asked for that.
I went to the App, I can see that 5G Sim was cancelled and removed from my profile, which is correct. With regards to rainone I have never asked for it. I tried even on the app to reverse the cancellation under rainone but I got error message. I need to someone to contact me and confirm it has been reversed. I also need proof where I asked rainone to be cancelled.
I went to the App, I can see that 5G Sim was cancelled and removed from my profile, which is correct. With regards to rainone I have never asked for it. I tried even on the app to reverse the cancellation under rainone but I got error message. I need to someone to contact me and confirm it has been reversed. I also need proof where I asked rainone to be cancelled.
TP
Thabo P's updateReviewer Update
07 Feb 2025, 12:51I will be waiting for the cancellation of rainone to be reversed and the confirmation thereof.
I will also be waiting for proof who did I speak to and ask for rainone to be cancelled.
I will also be waiting for proof who did I speak to and ask for rainone to be cancelled.
TP
Thabo P's update07 Feb 2025, 12:51
Reviewer Update
I will be waiting for the cancellation of rainone to be reversed and the confirmation thereof.
I will also be waiting for proof who did I speak to and ask for rainone to be cancelled.
I will also be waiting for proof who did I speak to and ask for rainone to be cancelled.
TP
Thabo P's updateReviewer Update
07 Feb 2025, 13:41Will be waiting. What will the turnaround time be?
TP
Thabo P's update07 Feb 2025, 13:41
Reviewer Update
Will be waiting. What will the turnaround time be?
TP
Thabo P's updateReviewer Update
07 Feb 2025, 14:36Thank you for the feedback. I went to the app to verify, it is still showing that the router is scheduled to be cancelled on the 28th February 2025. Has really this been done?
TP
Thabo P's update07 Feb 2025, 14:36
Reviewer Update
Thank you for the feedback. I went to the app to verify, it is still showing that the router is scheduled to be cancelled on the 28th February 2025. Has really this been done?