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Yolande W

1 reviews | Active since Feb 2021

25 Aug 2022, 08:25

Pathetic network coverage from RAIN and no one responds

Since sunday we have had NO proper 5G Rain network. It keeps dropping. I have restarted, reboored and fault find my rooter so many times im getting ticked off if i have to do it AGAIN. When calling the service desk and the line drips NO ONE bothers calling back. I have uaed personal data to be able to work. WE PAY ALOT for a service who is going to refund me ny data used since sunday, and will this time when the network was giving problems be deducted from our monthly fees. It is really sad for a company like RAIN that no one can give me a proper answer. i want the CEO or a manager that knows what they are talking about to phone me back. NOT a agent. I will be doing credential checks. Its pathetic that we cant use the wifi.

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Replies (4)
Rain
Rain's reply25 Aug 2022, 08:36
Official
Hi Yolande.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
Rain
Rain's reply25 Aug 2022, 08:37
Official
Hi Yolande.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
YW
Yolande W's update25 Aug 2022, 12:18
Reviewer Update
Guys. Why do i have to keep rebooting and removing and still have network issues.
Rain
Rain's reply25 Aug 2022, 13:26
Official
 Please follow the below steps to Optimize your device connection, this will help you point your device in the right direction of your closest tower and establish a stable connection with constant speeds. Please remove and re-insert your sim card once you have completed an Optimization and restart your device as well.  · Log on to your rain dashboard on www.rain.co.za · Click on manage on the tile which has your sim plan. (your name will be displayed) · Scroll down to Optimize and move your device around according to the direction of the tower. You will see the sites within your area and your position will be indicated by a red beacon ( Please physically move your device in the direction of the nearest site ) Run a speed test via the provided link: speed.rain.co.za once completed with the process.