1 reviews | Active since Aug 2015
Pathetic line speeds
We have been Rain customers for almost two years and was always happy with the service. The last 3 months the connectivity and speed is pathetic. This is unacceptable, we are paying for a service, 4G and not even getting 1mb/s speed. Is Rain following the service quality of many other companies in South Africa, not proud to deliver a service that the customer pay for?
What is the problem? When you query the service they provide "advice" to move the device close to a window, that is useless advice and did not change a thing.
Will this poor service continue we will be forced to move to another provider that can deliver a service that they advertise and the customer pay for.
Why is it necessary to complain for a basic service that I am paying for. It is really so pathetic.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you
Stay safe.
Regards
Mosa
I am a paying customer for the 4G/LTE service only getting 0.5mb/s.
Please explain what will a ticket help. Do advertise a service and you do not deliver.
I have logged tickets in January and never received a phone call.
This default message of logging a ticket result in nothing. Just keeping the people busy at Rain so they think they are working, but actually not doing anything.
Resolve the connectivity, looking at Hellopeter I am not the only person with problems. This means that Rain need to attend and deliver the service that customers are paying for. Not taking time to read tickets.
I am a paying customer for the 4G/LTE service only getting 0.5mb/s.
Please explain what will a ticket help. Do advertise a service and you do not deliver.
I have logged tickets in January and never received a phone call.
This default message of logging a ticket result in nothing. Just keeping the people busy at Rain so they think they are working, but actually not doing anything.
Resolve the connectivity, looking at Hellopeter I am not the only person with problems. This means that Rain need to attend and deliver the service that customers are paying for. Not taking time to read tickets.