TG
Tasneem G

1 reviews | Active since Oct 2016

11 Jan 2023, 02:44

pathetic

Hello Rain

Since 3 months ago I've been having cinstant internet connection issues.

Honestly I thought I would give you a chance but its becoming frustrating.

You contact via your call center or socials and you respond about 2 months later.

Consider a WhatsApp line for better communication.

I dont understand why u have a call center if u been put on hold for days and days.

This is pathetic service. Its not the first time I complain I spoke to a supervisor not so long ago and they advised they will email me their email address if i have issues its been 4 months and im still waiting.

I work night shift and from home so i need internet all the time. This is starting to mess with my work please fix this asap

I definitely think im changing providers.

0
Replies (1)
Rain
Rain's reply11 Jan 2023, 08:57
Official

 Hi Tasneem 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain