Pathetic excuses!!!

I was using Rain last year, awaiting the installment of my fiber. The fiber line was ready 18/12/2021.

From 18/12/2020 until today I have not used rain once. They debit ordered R603 from my account. When I enquired telephonically on the 06/04/2021, the lady could not advise me the reason. I call today 14/04/2021, the women says the charge is for the sim card being active.

Where in you're life have you heard of being charged for a sim being active, when it is a month-to-month basis. Then I might as well have taken a 24 month contract. They refuse to give me a refund. Its mid-month and now I have no petrol money to get to work. No phone call, e-mail or SMS received regarding that they will be debiting the amount from my account, so I never budgeted for it.

I will never advise anyone to use rain even in their darkest times. Clearly they don't stipulate everything they suppose to in their adverts. Pathetic!!!!!