Pathetic excuse for internet provider!!!

I checked my coverage for 5g on the Rain website, i am well within the coverage and ordered the 5g R699.00 option. I received the router today and get a msg stating the sim has been activated. I then go through the procedure of getting onto the roof and checking signal. However speed test just go closer to the blue dot which is a few km away. So now the router cannot connect to their pathetic network. In the meantime i have cancelled my previous service provider as i was switching over to Rain. How can this pathetic excuse for an internet provider like Rain MISLEAD the public by stating they have coverage to join the new network within an area, quickly ask for first months payment UPFRONT BEFORE they receive their router and then you are out of range. Why are the Rain personnel not coming out and checking these things? Why are Rain asking for upfront payments from the public but not providing services rendered? Why is Rain 's customer service so shockingly poor ? Why are there so many people complaining about Rain and its pathetic excuse as an internet network. I have to go through a painful experience of contact these nimwits and getting them to collect their mickey mouse router that doesnt pick up signal and them to refund my money back to me before the end of the month. This product, service is absolute abomination. THEY MISLEAD THE PUBLIC AND TAKE BUT PROVIDE NO NETWORK. DONT GO NEAR THIS CON COMPANY!