Pathetic delivery time pathetic customer service rain you suck

Towards the end of September 2023 I contacted rain and I spoke to a very helpful consultant by the name of Alan by then signed up for the rain 10 mile rain one deal that they had I was promised by Alan delivery in three to five working days when I signed up this was around about the 21st 22nd of September just before the long weekend taking the delivery time frame into consideration I expected delivery before the 1st of October however I sadly only received my router and SIM cards on the 2nd of October upon consulting with Alan I was advised that the debit order was to run off on the 1st of October but due to the fact that I had not received my router within two to five working days as initially promised I then expected debit order to run off without the router however I did not receive the debit order or should I say the debit order was not actioned on my account I've had 3 days of Wi-Fi and without any notification while funds were available in my account now debit order was removed or deducted from my bank account I have tried numerous times to contact them telephonically without any success I have tried to message them on Facebook with no success I have tried on their support helpdesk website with no success the address that I was told has coverage in now miraculously doesn't not pick up on their system I am now stuck with the router and a huge data bill for my family for the last four days rain has refused to contact me even with proof that my next payment date as per my account statement on the website on my profile shows the 1st of November which clearly was adjusted due to the fact that delivery was not done before the 1st of October no one comes back to me I've got two for threesomes that are not cannot be used I've got the router and the 5G SIM which is now not working it does connect to my devices but with no internet coverage I have said numerous times to different consultants I've spoken to it rain if this is the before sales customer service I can only imagine the nightmare after the sale after sales customer service however due to the fantastic service that I received from Alan I thought that that was just me being hypercritical of customer service however I see once they've signed me up there's no way the train will make contact or rectify the problem which clearly lies with them I am hoping that someone at rain would read this complaint and hopefully have my issue resolved I have a family of four each needing data so that we can carry on activities in our household without it being inconvenienced in anyway sadly this is not what it's happened over the last 2 days I'm beginning to think that I should have gone with a different network