Pathetic

Rain said the subscription was month to month for the first month I used it I did not like the service the network was always lagging and slow. I decided not to continue with their services. However the mistake I made was to port my number to their Sim card that I was given, mind you this is my personal and business number that I've had for years now. I told one of their agents when they called in to cancel I won't continue since it was month to month, 3 months later they calling me about my account being in arrears I asked how, then explained to that agent that it should be a mistake and Rain kept on billing me till date even tho I'm explaining to all their agents that I cancelled. To the point Rain cut off my Sim card service and it's on emergency calls only and they expecting me to pay the arrears of about R6000+ to have my Sim card activated after I've been asking them to cancel, I'm unable to receive calls or messages this is a number I've been using and Rain was to cut my number off for arrears I know nothing of because I haven't even been using their router R6000+ for what Rain?