Pathetic customer services

In 2021 i got communication from Rain to say my area has 5g coverage and I can now upgrade from 4G to 5G, again when load shedding started a lodged a complain that when my light go off so does the network of which i was than assisted that when its loadshedding i will move over to 4 and once the the lights are back on I will be back on to 5G, the last 3months I've been having issues now when i checked my area does not have 5G coverage any longer. I'm being told there is an outage in my area and there is no restoration time. This has been going on for months and probably will go on for much. Rain is refusing to bill me for 4G as that is the service they have been providing me for the past months. No I must pay for 5G even though im getting weak network 4G services, just so that they can have money in their pockets and smile all the way to the bank