Pathetic Customer Service with *********** Staff

For the past three months I have been having the worst experience of my life with rain. I changed my payment date to the first of every month, end of November I decided to make a payment a day earlier cause why not, on the first of December they cut my wifi and said I'm owing them for the month. Even to get through to the call center was an issue to try to fix this matter. I mean I paid on the 30th November why am I being charged on the 1st December. I spent the entire day trying to get a hold of the call center and fighting for my payment. My wifi was eventually reconnected after a day of war, however, ever since I've been charged double every month since then, telling me my account is overdue, apparently I didn't pay them for one of the months. Mind you, I'm on a month to month contract, when I don't pay my monthly fee the wifi is automatically cut until I pay. Every single month I'm struggling, I'm promised that the matter will be resolved and it's an error on their side, but every month I'm charged double cause my account is overdue. Worst service I've ever experienced.